Discreet, ProfessionalProper
Decontamination Protocols
Full Scope of Biohazard Work
Biohazard situations deserve a response handled with care, privacy, and proper protocols. Our trained crew responds quickly, works discreetly, and restores the property to a verifiably safe condition so families and property owners can focus on what matters most.
Biohazard cleanup is one of the most difficult services a family or property owner ever has to call about. An unattended death, a trauma scene, a serious accident, or a contamination event leaves behind conditions that are both emotionally devastating and genuinely hazardous. Blood, bodily fluids, and decomposition carry real pathogen risks that require specialized cleaning agents, personal protective equipment, and regulated disposal protocols. Well meaning family members should not be the ones facing this work, both for safety reasons and because the memory of the cleanup can make grief even harder to process. Hometown Restoration Group has served Knoxville families and properties through these situations since 2018. We arrive with care, work with discretion, and restore the property so that when you return, the space feels like a home again, not a scene.
After accidents, unattended deaths, or medical emergencies, our trained crew handles cleanup with discretion and full biohazard protocols. We arrive in unmarked vehicles when requested, work respectfully, and restore the affected area so families do not have to face the cleanup themselves
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Crime scene cleanup happens after law enforcement releases the property. Our certified Knoxville crew handles biohazard removal, sanitization, and full restoration with proper PPE and disposal protocols. We coordinate with insurance, property managers, and families to handle the process without adding to the burden.
Sewage backups bring contaminated water filled with bacteria and pathogens that require specialized handling. We extract contaminated water, remove affected materials, sanitize the area with hospital grade disinfectants, and restore the space safely so your Knoxville home or business can be reoccupied.
Unattended deaths, trauma scenes, suicide cleanup, serious accident cleanup, hoarding conditions with biohazard components, rodent or animal decomposition, and infectious contamination events. We work with families, landlords, property managers, and estate representatives to coordinate access and timing with care.
Workplace accidents, trauma events in retail or office settings, restaurant contamination incidents, hotel guest room biohazard events, and industrial accident cleanup. Commercial biohazard work is coordinated quickly to return the space to operation safely and protect staff, customers, and liability.
A local Knoxville dispatcher takes the call with care, gathers only the information needed to respond correctly, and gives you a clear arrival window. Families do not need to explain more than they are ready to.
Our crew arrives professionally and discreetly. Unmarked vehicles are used when possible, and the team works without drawing attention from neighbors or tenants.
Before any cleanup begins, affected areas are contained, PPE is put on, and protective coverings are placed on traffic areas to prevent cross contamination.
Non salvageable contaminated materials are removed and sealed for regulated disposal. Remaining surfaces undergo multi stage cleaning and disinfection with hospital grade agents.
Odor is neutralized using appropriate technology for the scene, ozone, hydroxyl generators, or HEPA filtration, until the space smells clean without masking agents.
The crew verifies the cleaning, removes all equipment, and returns the property. Documentation is provided for your records.


+1 865-771-5880
Hometown Restoration Group is based in West Knoxville on South Northshore Drive and serves more than 30 cities and neighborhoods across East Tennessee. One local team, one set of equipment, and one point of contact per job, no matter which community we are driving to. Find your city below to see how we serve your neighborhood.
Here are answers to common questions about our restoration services.

Our local dispatch mobilizes a crew as soon as you call. Arrival time depends on your location within the 45 minute service radius, but properties in Knoxville and the inner suburbs typically see a technician on site fast.
Many homeowner policies include coverage for biohazard cleanup when tied to a covered event. Some policies also include specific biohazard or accidental death coverage. We document every step thoroughly to support your claim with your carrier.
No. Many families prefer not to be at the property during cleanup, and we respect that. We coordinate access with a designated representative, complete the work, and return the property once the space is safe.
Blood and bodily fluids carry pathogens including hepatitis and other bloodborne illnesses, and improper cleaning can leave biohazards behind that standard household products cannot neutralize. Beyond the safety risk, the emotional toll of cleaning a scene can make grief significantly harder.
iscretion is a priority for us. When possible, we use unmarked vehicles and maintain a professional low profile during the work. Our goal is to respect the privacy of the family, property owner, and anyone nearby.
Most residential biohazard cleanups complete within 1 to 3 days depending on the severity, the size of the affected area, and whether porous materials require removal. Larger or more complex scenes take longer. We give you a clear timeline after the initial assessment.
We serve Knoxville and communities within a 45 minute drive, including Farragut, Maryville, Alcoa, Oak Ridge, Lenoir City, Sevierville, Seymour, Powell, and many others across East Tennessee.
When water, fire, mold, or another disaster hits your property, you need a local team that answers the phone, shows up fast, and stays until the job is done. That's been our promise to costumers since 2018.
Hometown Restoration Group is Knoxville's local property restoration team, serving homes and businesses across Knox County and the surrounding 45 minute radius since 2018. From water damage and mold to fire and biohazard cleanup, our crews handle every job in house with our own equipment, our own technicians, and a single point of contact from the first call through the final walkthrough.
7671 s. Northshore Dr suite 3, Knoxville Tennessee 37919
+1 865-771-5880